Duty Manager (Immediate Resumption)

Class Suites Hotels & Apartments

Abuja, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

Description du poste

This vacancy presents a chance to join a leading organization. Key Responsibilities:

Guest Experience: Greeting guests, handling complaints and requests, ensuring high service standards, and managing VIP arrivals.

Operations Management: Overseeing daily hotel functions, coordinating departmental activities (Front Desk, Housekeeping, F&B), and ensuring smooth service.

Staff Supervision: Managing shifts, training, motivating, and providing guidance to staff, stepping in where needed, and handling disciplinary issues.

Security & Safety:Implementing and enforcing security protocols, managing emergencies, and monitoring health & safety standards.

Financial & Administrative: Handling reports, checklists, and administrative tasks for the shift.

Problem Solving: Acting as the point person for issues, from technical glitches to major crises, and implementing service recovery.