Genie Intel

About the Role

We are seeking a Social Media Coordinator to manage community engagement and create compelling content across multiple digital platforms. You will support client social media pages and digital campaigns while building meaningful audience connections and brand awareness.

Responsibilities

Community Management

• Utilize software tools to schedule and monitor text, visual, and audio content on client social media pages
• Respond to client inquiries using FAQs and liaise with client customer service teams as needed
• Interact with social media audiences to increase organic engagement
• Monitor and report on feedback, online reviews, and sentiment analysis
• Organize and participate in events to build community and boost brand awareness

Content Creation

• Develop written content for client social media across Facebook, X, LinkedIn, Instagram, and other platforms
• Understand platform nuances and best practices to optimize content performance for each channel
• Manage real-time ephemeral content such as stories and live streams on client social media pages
• Stay current with news, trends, and pop culture to inform timely content creation

Required Profile

• Proven experience in social media community management and content creation
• Familiarity with major social media platforms (Facebook, X, LinkedIn, Instagram)
• Knowledge of social media management tools and scheduling software
• Understanding of sentiment analysis and social listening

Key Skills

• Social media management and community engagement
• Content creation and copywriting
• Digital marketing and brand awareness
• Customer service and communication
• Trend awareness and cultural intelligence
• Time management and real-time content delivery

Working Conditions

Position located in Accra, Ghana.