Call Centre Excutives at Ascentech Services Limited

Ascentech Services Limited

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. Job Responsibilities
  • Manage relationships with customers to maintain overall customer growth.
  • Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
  • Be a spokesperson for the brands
  • Maintain high customer satisfaction.
  • Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
  • Telemarketing (staff is expected to cross-sell and upsell with targets given every month.
  • Inbound calls
  • Outbound calls
  • Email Resolution
  • Response to live chat (WhatsApp).
  • Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.
Requirements
  • OND / HND/ B.Sc
  • Minimum of 2 years’ Experience as a Call Centre Agent.
  • Exceptional professional communication skills.
  • Strong administration, analytical and organizational skills, with a systematic approach to problems.
  • Strong networking & relationship-building skills.
  • Self-driven, able to work independently as well as a good team player
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