Call Centre Excutives at Ascentech Services Limited

We are looking for a qualified candidate to fill this position. Job Responsibilities - Manage relationships with customers to maintain overall customer growth. - Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities. - Be a spokesperson for the brands - Maintain high customer satisfaction. - Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas. - Telemarketing (staff is expected to cross-sell and upsell with targets given every month. - Inbound calls - Outbound calls - Email Resolution - Response to live chat (WhatsApp). - Be the first point of escalation for response to all our social media pages, escalated by the digital marketer. Requirements - OND / HND/ B.Sc - Minimum of 2 years’ Experience as a Call Centre Agent. - Exceptional professional communication skills. - Strong administration, analytical and organizational skills, with a systematic approach to problems. - Strong networking & relationship-building skills. - Self-driven, able to work independently as well as a good team player Check how your CV aligns with this job