Front Line Administrator (Customer Operations) at OmniRetail Technology

We invite applications from suitably qualified candidates. Location: Across all MFC Locations Job Description - The Frontline Administrator ensures seamless operations and optimal performance of all field sales activities across MFCs. - This role focuses on staffing, recruitment, onboarding, performance management, and ensuring compliance to meet the company'scommercial goals. Responsibilities - Recruitment & Capacity Management: Maintain OAM headcount, oversee hiring, and ensure OAMs meet productivity targets. - Partner & Vendor Management: Manage recruitment agencies, track time-to-fill metrics, and enforce SLAs. - Customer & Quality Control: Ensure OAMs have active, KYC-compliant customers, and provide insights for customer retention. - Pipeline & People Management: Build a talent pipeline and ensure readiness for OAM replacements. - Attendance & Compliance Management: Monitor and ensure attendance compliance for OAMs and ACMs. Key KPIs - OAM recruitment and performance targets. - Vendor performance and time-to-fill metrics. - Active, KYC-compliant customers per OAM. - Talent pipeline coverage and tool readiness. - Attendance compliance for field staff. Requirements - 5+ years in sales operations, retail distribution, or team management. - Strong understanding of FMCG/B2B field operations. - Excellent leadership, coordination, and reporting skills. - Proficient in HR and performance tracking tools (ERP, CRM). Salary - Open budget. Check how your CV aligns with this job