Community Feedback Mechanism (CFM) Officer at Young Prodigy Humanitarian Organization

We are looking for a qualified candidate to fill this position. KEY       RESPONSIBILITIES     :               - Manage and maintain community feedback and complaint channels (hotlines, helpdesk, suggestion boxes e,t,c). - Record , categorize, and track all feedback and complaints in a confidential database. - Refer issues to to relevant departments and ensure timely follow-up and resolution. - Provide feedbacks to communities on action taken. - Support  awareness sessions to inform communities about their rights and feedback options. QUALIFICATIONS AND EXPERIENCE                   - Bachelor’s degree in Social Sciencies, Communication, Community Development or related field. - Minimum of 2-3years of relevant experience in accountability, community engagement, MEAL experience preferably in NGO settings. - Strong Understanding of Accountability to Affected Populations(AAP) and humanitarian principles. - Proficiency in data collection and analysis tools (e,g kobo, Excel or CRM system. - Ability to handle sensitive information confidentially and ethically. Check how your CV aligns with this job