Community Feedback Mechanism (CFM) Officer at Young Prodigy Humanitarian Organization

Young Prodigy Humanitarian Organization

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. KEY       RESPONSIBILITIES     :              
  • Manage and maintain community feedback and complaint channels (hotlines, helpdesk, suggestion boxes e,t,c).
  • Record , categorize, and track all feedback and complaints in a confidential database.
  • Refer issues to to relevant departments and ensure timely follow-up and resolution.
  • Provide feedbacks to communities on action taken.
  • Support  awareness sessions to inform communities about their rights and feedback options.
QUALIFICATIONS AND EXPERIENCE                  
  • Bachelor’s degree in Social Sciencies, Communication, Community Development or related field.
  • Minimum of 2-3years of relevant experience in accountability, community engagement, MEAL experience preferably in NGO settings.
  • Strong Understanding of Accountability to Affected Populations(AAP) and humanitarian principles.
  • Proficiency in data collection and analysis tools (e,g kobo, Excel or CRM system.
  • Ability to handle sensitive information confidentially and ethically.
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