Reservation Agent

Job Overview

We are looking for a detail-oriented and sales-driven Reservation Agent to handle all booking inquiries. You will be responsible for converting inquiries into confirmed reservations, optimizing room occupancy, and providing accurate information to potential guests to ensure a seamless booking experience.

Key Responsibilities

• Manage reservations via phone, email, and online travel agents (OTAs)
• Maximize revenue by upselling room categories, meal plans, and lodge activities
• Provide potential guests with accurate information about room availability, rates, and lodge policies
• Accurately enter and maintain reservation details in the Property Management System (PMS)
• Send booking confirmations and pre-arrival information to guests
• Communicate special requests to relevant departments (Kitchen, Front Office)
• Assist in preparing daily, weekly, and monthly reservation reports

Qualifications & Requirements

• Proven experience in a reservations or front office role, preferably in a lodge or hotel
• Strong sales skills and a customer-focused mindset
• Excellent computer literacy, including experience with PMS and MS Office
• Meticulous attention to detail and accuracy
• Ability to work under pressure and handle multiple inquiries
• Fluency in English; additional languages are a plus
• Must be eligible to work in Tanzania

Employment Details

• Position Type: Full-time
• Location: Babati, Manyara, Tanzania
• Industry: Hospitality and Tourism