Relationship Officer

About the Company

Letshego Rwanda Limited is a regulated microfinance institution established in Rwanda in 2004 and a subsidiary of Letshego Holdings Limited (LHL). LHL is a pan-African financial services group headquartered in Gaborone, Botswana, and is the largest indigenous BSE-quoted company with a market capitalisation exceeding BWP 5 billion (US$ 500 million), placing it among the top 40 sub-Saharan African companies (excluding South Africa). Since 2013, Letshego Rwanda has operated with a deposit-taking microfinance licence from the National Bank of Rwanda.

Position Details

Job Title: Relationship Officer (RO) 3

Location: Kimironko and Musanze Branches

Reports to: Branch Manager

Sector: Finance and Investment

Purpose of the Role

The Relationship Officer plays a vital role in customer acquisition, credit assessment, portfolio growth, and client relationship management. The RO is responsible for identifying potential clients, evaluating their creditworthiness, disbursing microloans, and ensuring timely repayments. This role requires a proactive, target-driven individual with strong interpersonal skills and a passion for financial inclusion and community development.

Key Responsibilities

Client Acquisition & Onboarding

• Identify and recruit new clients through field visits, referrals, and community engagement
• Conduct orientation and financial literacy sessions for new clients
• Assist clients in completing loan applications