Receptionist at Isglo Hotels Limited

About the Role

A dynamic team is expanding and looking for the right talent to join our reception team.

Key Responsibilities

• Greet all guests warmly and provide exceptional service throughout their stay
• Handle check-in and check-out procedures efficiently
• Provide information about the hotel and local attractions
• Take reservations via phone, email, or in person
• Confirm bookings and manage the reservation system
• Respond to guest inquiries and requests promptly
• Resolve complaints and issues to ensure a positive guest experience
• Process payments for rooms and other services
• Handle billing and manage cash transactions
• Answer and direct phone calls, take messages
• Perform general administrative duties including filing and data entry

Required Qualifications

• High School Diploma (minimum requirement)
• Degree in Hospitality (preferred)

Essential Skills and Competencies

• Excellent communication skills
• Outstanding customer service orientation
• Patience and professional demeanor
• Strong organizational abilities
• Ability to remain calm and manage multiple tasks during busy periods
• Proficiency with computer systems and property management software
• Experience with multi-line phone systems
• Fluency in local language
• Excellent English communication skills