Receptionist at Brilliant Performance Solutions Limited

About the Role

An exciting opportunity has arisen for a motivated professional to join Brilliant Performance Solutions Limited as a Receptionist in Lagos, Nigeria.

Functional Responsibilities

• Check-in and check-out guests to company standards
• Greet, welcome, and inform guests of policies during the check-in process
• Verify guests' payment methods and deliver room keys
• Advise guests on room features, utilities, and local amenities
• Provide excellent customer service at all times and handle calls and emails efficiently and effectively
• Input high-volume reservations correctly and note any special requests
• Make bookings and cancellations by phone, email, or face-to-face, recording information on computer
• Answer questions about hotel facilities, local transport, places of interest, and entertainment
• Promote and upsell the property's facilities as a brand ambassador
• Use sales skills to promote additional hotel services and facilities
• Handle special requests such as room service, taxi bookings, or wake-up calls
• Compute guests' bills and post charges to ensure correct billing per hotel standards
• Maintain records of guest room bookings and accommodation details
• Accommodate guests with extra pillows, cots, toiletries, and other amenities
• Pass messages to guests and handle mail for posting
• Help guests access the internet and Wi-Fi
• Liaise with all managers regarding any issues and concerns
• Escalate guests' problems to the appropriate member of staff
• Book and schedule conference rooms as needed
• Create incident reports, daily activity logs, and other documents requested by management
• Enforce hotel rules and regulations
• Alert management of any issues or concerns
• Support other units as directed by the General Manager
• Assist with administrative and clerical tasks as needed
• Maintain a positive attitude at all times