Other Financial Institution (OFI) Support Officer at Unified Payment Services Limited

Job Objective

• Provide business and operational support to other financial institutions (OFIs) such as micro-finance banks, mortgage banks, and other licensed entities
• Ensure seamless service delivery by managing onboarding, transaction monitoring, issue resolution, and relationship support
• Collaborate with internal teams to maintain service standards and strengthen institutional partnerships

Duties & Responsibilities

• Provide first-line support to OFIs on operational and service-related matters
• Assist with onboarding and integration of OFIs onto payment platforms
• Monitor transactions and settlements, escalating discrepancies for timely resolution
• Liaise with Technology, Operations, Risk, and Finance teams to resolve issues within SLAs
• Maintain updated records of OFI activities, complaints, and resolutions
• Support reconciliation, reporting, and periodic performance reviews
• Document and track OFI feedback for process and service improvement
• Ensure all activities comply with regulatory requirements and internal policies

Education

Bachelor's Degree in Finance, Banking, Economics, Business Administration, or any related field

Experience

Minimum of 2 years post NYSC

Knowledge Required

• Good knowledge of payment systems, OFI operations, and settlement processes

Skills & Competencies

• Strong analytical, organizational, and problem-solving skills
• Good communication and relationship management abilities
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)