Lead Logistics Manager at FoodCourt

Role Description

This position offers a great opportunity for career growth in a dynamic logistics environment.

• Oversee daily rider operations, route planning, and dispatch across multiple delivery zones
• Ensure every delivery is fast, accurate, and customer-focused
• Recruit, train, and mentor riders to uphold company culture, safety, and service standards
• Design and execute rider KPIs, shift systems, and incentive programs to boost efficiency
• Collaborate with Kitchen, Customer Service, and Tech teams to enhance order flow and reduce delay time
• Track and report daily performance metrics including fulfillment rate, speed, cost, and customer satisfaction
• Identify process gaps and develop scalable solutions to optimize delivery speed and cost

Required Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business, or related field
• 3–5 years of proven experience managing riders or last-mile delivery operations in foodtech, QSR, or e-commerce
• Strong leadership, communication, and problem-solving abilities
• Proficiency in logistics tools, tracking dashboards, or route optimization systems
• Proven ability to thrive in fast-growth, high-pressure environments with a hands-on, analytical approach