IT Support Engineer

This position offers a great opportunity for career growth. Position Overview: Our client is seeking a highly experienced IT Support Engineer to oversee and manage enterprise IT systems, network infrastructure, end-user support, hardware, and surveillance systems across multiple locations. The role requires ensuring system reliability, security, and optimal performance at all times. Key Responsibilities:

• Install, configure, maintain, and monitor on-premises and cloud-based servers, firewalls, and IT infrastructure.

• Administer and manage Active Directory, Microsoft 365, and Intune environments.

• Ensure system security, backups, patch management, and disaster recovery processes.

• Design, install, maintain, and upgrade network systems and infrastructure to ensure optimal performance.

• Troubleshoot and resolve network, system, and connectivity issues promptly.

• Provide IT support and technical guidance to employees across all departments and branches.

• Manage IT support tools, help-desk operations, and user access controls.

• Oversee the installation, maintenance, and repair of IT hardware including laptops, desktops, printers, UPS devices, and related equipment.

• Manage telephone and communication systems internally or through external service providers.

• Assess, monitor, and maintain surveillance systems across all company locations.

• Perform scripting and light programming to support system administration and automation.

• Ensure compliance with internal IT policies, security standards, and best practices.

Requirements:

• BSc/HND in a related field.

• Minimum of 6 years’ hands-on experience in IT administration, system support, or infrastructure management.

• Strong expertise in enterprise system and network administration.

• Proven experience with Active Directory, Microsoft 365, Intune, and server environments.

• Solid understanding of networking concepts, firewalls, and security protocols.

• Strong customer support and communication skills.

• Ability to work independently with minimal supervision.

• High level of professionalism, integrity, and attention to detail.