Hotel Sales & Marketing Officer at Mulligan Hotel

About the Role

A reputable organization seeks a dedicated individual to handle all aspects of a busy hotel sales & marketing operation in Lagos, Nigeria.

Key Responsibilities

• Organize and participate in site visits, completing all follow-up actions and documentation
• Sell, support, and advise on all aspects of events
• Coordinate, promote, and drive growth of the property's attractions
• Increase brand awareness across all mediums
• Create lists of potential clients and conduct surveys to identify guests actively seeking hotel services
• Contact guests via calls or arranged meetings to discover their needs and requirements
• Prepare and present sales proposals to potential clients, highlighting the best features and qualities of the hotel
• Provide guests with a list of available services, pricing information, and offer discounts when appropriate
• Assist clients in selecting the most appropriate services that best meet their specifications and needs
• Oversee the booking and reservation of space in the hotel to ensure availability and proper arrangement
• Collaborate with staff members to ensure clients have a positive experience
• Monitor guest service quality to ensure customers are attended to appropriately
• Conduct price negotiations with guests on behalf of hotel management to reach favorable agreements for both parties
• Maintain contact with clients to obtain feedback and discuss opportunities for future business deals
• Set annual budgets and implement strategies to achieve set targets

Required Qualifications & Skills

• Bachelor's Degree in Marketing, Social Management, or a related field
• Minimum 2 years of experience in Sales, Marketing, or relevant customer-facing roles
• Strong digital skills with relevant qualification
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively
• Confident communication and presentation skills
• Self-motivated with strong drive and initiative