Guest Relations Officer

A top employer is now accepting applications for this role. Position Overview:

• Serve as the primary point of contact forguests from booking to checkout, delivering high-level service that fosters satisfaction, loyalty, and a positive brand reputation.

• Coordinate across departments to ensure seamless experiences, resolve issues, and personalize stays.

Core Responsibilities Guest Engagement & Experience:

• Provide a warm welcome and professional first impression.

• Manage check-in/check-out, answer inquiries, and offer local recommendations.

• Coordinate personalized services for VIPs and special occasions.

Service Coordination & Issue Resolution:

• Liaise with housekeeping, maintenance, and other teams to fulfilguestneeds.

• Address complaints promptly and ensure effective service recovery.

Communication & Administration:

• Maintainguestrecords and preferences to support tailored experiences.

• Trackguestreviews and relay feedback to management.

• Deploy gate codes and manageguestcommunications.

• Prepare weekly meetings and support the Property Manager.

Promotion & Business Insight:

• Actively promote hotel amenities and services.

• Gather business metrics and monitor performance targets.