Front Office Executive

SRS Collection

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

This vacancy presents a chance to join a leading organization. Position Overview:
  • We are seeking a polished and personable Front Office Executive to be the face of our hotel.
  • This role involves welcoming guests, managing check-ins and check-outs, handling inquiries, and ensuring smooth front desk operations to deliver an exceptional guest experience.
Key Responsibilities:
  • Greet and welcome guests with professionalism and warmth.
  • Perform check-in and check-out procedures accurately and efficiently.
  • Respond to guest inquiries, requests, and complaints promptly and professionally.
  • Manage reservations, room assignments, and guest preferences in the PMS system.
  • Coordinate with housekeeping and other departments to meet guest expectations.
  • Handle billing, payments, and provide detailed information about hotel services.
  • Maintain lobby cleanliness and ambiance, ensuring guest comfort.
  • Assist with concierge services including directions, transportation, and local recommendations.
  • Ensure security procedures are followed during guest check-in/out and throughout shifts.
  • Maintain daily reports, guest feedback, and shift handovers.
Requirements:
  • OND / HND / Bachelor’s degree in Hospitality, Business Administration, or related field.
  • 1–3 years’ experience in front office or guest relations in a hospitality setting.
  • Proficiency in hotel management software (e.g., Opera, Protel, Cloudbeds, etc.).
  • Excellent verbal and written communication skills.
  • Well-groomed, professional appearance, and positive attitude.
  • Strong customer service and problem-solving skills.
  • Ability to work flexible shifts, weekends, and holidays.

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