Front Office Executive

This vacancy presents a chance to join a leading organization. Position Overview: - We are seeking a polished and personable Front Office Executive to be the face of our hotel. - This role involves welcoming guests, managing check-ins and check-outs, handling inquiries, and ensuring smooth front desk operations to deliver an exceptional guest experience. Key Responsibilities: - Greet and welcome guests with professionalism and warmth. - Perform check-in and check-out procedures accurately and efficiently. - Respond to guest inquiries, requests, and complaints promptly and professionally. - Manage reservations, room assignments, and guest preferences in the PMS system. - Coordinate with housekeeping and other departments to meet guest expectations. - Handle billing, payments, and provide detailed information about hotel services. - Maintain lobby cleanliness and ambiance, ensuring guest comfort. - Assist with concierge services including directions, transportation, and local recommendations. - Ensure security procedures are followed during guest check-in/out and throughout shifts. - Maintain daily reports, guest feedback, and shift handovers. Requirements: - OND / HND / Bachelor’s degree in Hospitality, Business Administration, or related field. - 1–3 years’ experience in front office or guest relations in a hospitality setting. - Proficiency in hotel management software (e.g., Opera, Protel, Cloudbeds, etc.). - Excellent verbal and written communication skills. - Well-groomed, professional appearance, and positive attitude. - Strong customer service and problem-solving skills. - Ability to work flexible shifts, weekends, and holidays.