Front Desk Officer at Echolab Radiology and Laboratory Services

About the Role

An exciting opportunity has arisen for a motivated professional to join us as a Front Desk Officer. This role is central to ensuring excellent client experiences and maintaining smooth operations in our reception area.

Key Responsibilities

• Coordinate and manage reception and waiting areas to ensure a suitable environment and welcoming ambience
• Register clients by collecting, inputting, and verifying all necessary and accurate personal data
• Process client payments in line with company policy, recording all transactions accurately
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Guide clients politely to their scheduled procedures and examinations
• Ensure proper filing and archiving of patient records in the expected format
• Use checklists and job orders to track all processes and ensure proper client check-out
• Refer clients to appropriate feedback channels and ensure their compliance
• Anticipate guest needs and build positive rapport with customers
• Protect patient rights by maintaining strict confidentiality of personal and financial information
• Address customer complaints professionally and escalate to the Branch Operations Manager or Customer Experience Manager as needed
• Ensure compliance with Standard Operating Procedures (SOP), safety, health, and quality standards
• Maintain efficient patient registration flow by accurately and efficiently processing patients through the system
• Interact with patients by answering questions, providing information, and maintaining an organized reception area
• Maintain general filing systems and file appropriate correspondence electronically or manually
• Generate and dispatch reports to support departmental goals and objectives
• Ensure accurate product knowledge to provide relevant and timely information to clients
• Process orders, forms, applications, and requests in a timely manner
• Participate in training and learning opportunities to expand knowledge of the company and position
• Perform Front Desk Officer duties for other branches when required
• Perform other general administrative tasks as directed by your line manager

Required Qualifications

• B.Sc. in Health Management, Basic Sciences, or related field