Offre fiable

Front Desk Officer

Echolab Radiology and Laboratory Services

Abuja, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. Key Responsibilities:
  • Co-ordination of Reception, waiting areas to ensure suitable environment and ambience.
  • Co-ordination of Guest Relation duties and activities
  • Client registration – collect and input all necessary data from the client.
  • Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Politely guide the client in the direction of the procedure/examination paid for.
  • Ensure proper filing and archiving of patient record in expected format.
  • Ensure usage of checklist and proper check-out
  • Feedback management: Monitor administration of forms and submission.
  • Anticipate guest needs and build rapport with customers.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
  • Ensure compliance with safety, health, and quality standard.
  • Maintain registration flow by efficiently moving patients through the process.
  • Interacts with patients by answering questions, providing information, and keeping the reception area in order.
  • Maintains general filing system and files appropriate correspondence electronically or manually.
  • Responsible for report generation and dispatch in support of departmental goals and objectives.
  • Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
  • Processing orders, forms, applications, and requests.
  • Performs other general administrative tasks as directed by line manager.
Requirements:
  • Minimum of B.Sc in management science or similar field.
  • Minimum of one year experience in similar job role.
  • Attention to detail and skill in proper patient identification.
  • Time management
  • Excellent communication skills
  • Ability to connect with several types of patients.

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