Front Desk/ Customer Service Officer at Swift Consulting

About the Role

A dynamic team is expanding and looking for the right talent to join as a Front Desk & Customer Service Officer.

Key Responsibilities

• Maintain a neat and welcoming reception area
• Handle incoming phone calls, enquiries, and complaints professionally
• Serve as the first point of contact for visitors, customers, and suppliers
• Provide accurate information about the company's products and services
• Process customer orders
• Record and relay messages promptly to the appropriate departments
• Manage front office operations, including receiving guests and directing them appropriately
• Keep records of customer interactions, transactions, and feedback
• Assist in processing sales orders and coordinating with production or sales teams

Requirements

• Minimum of HND/BSc degree in a related field
• Proven experience in front desk or customer service roles (experience in agriculture is a plus)
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office tools (Word, Excel, Outlook)
• Good organizational and multitasking abilities
• Friendly, approachable, and customer-oriented attitude
• Must be punctual, reliable, and able to work with minimal supervision