## Title: Front Desk & Customer Service Officer

A dynamic team is expanding and looking for the right talent to join as a Front Desk & Customer Service Officer.

Maintain a neat and welcoming reception area
Handle incoming phone calls, enquiries, and complaints professionally
Serve as the first point of contact for visitors, customers, and suppliers
Provide accurate information about the company's products and services
Process customer orders
Record and relay messages promptly to the appropriate departments
Manage front office operations, including receiving guests and directing them appropriately
Keep records of customer interactions, transactions, and feedback
Assist in processing sales orders and coordinating with production or sales teams

Minimum of HND/BSc degree in a related field
Proven experience in front desk or customer service roles (experience in agriculture is a plus)
Excellent communication and interpersonal skills
Proficiency in Microsoft Office tools (Word, Excel, Outlook)
Good organizational and multitasking abilities
Friendly, approachable, and customer-oriented attitude
Must be punctual, reliable, and able to work with minimal supervision

Front Desk/ Customer Service Officer at Swift Consulting

Job description