Digital Sales Manager (E-Commerce) at Najec FMCG Limited

Position Overview

An exciting opportunity has arisen for a motivated professional to lead and manage the company's digital sales operations across all online platforms — including the MyKiaKia.com website, WhatsApp Business, social media stores, and B2B client channels — with the goal of driving revenue growth, conversion optimization, and customer retention.

The role requires a data-driven, creative, and highly organized professional capable of bridging sales, marketing, and technology to deliver measurable growth.

Key Information

• Reports To: Chief Executive Officer (CEO) / Head of Operations
• Work Type: Full-Time (On-site / Hybrid)
• Location: Lagos, Nigeria

Key Responsibilities

Sales & Revenue Growth

• Plan, execute, and achieve monthly and quarterly digital sales targets
• Develop and manage online campaigns, discounts, and promotional sales
• Track order performance and ensure conversion rate optimization
• Coordinate with warehouse and operations to ensure product availability and delivery timelines

E-Commerce Platform Management

• Manage all digital listings: product images, pricing, and descriptions on MyKiaKia.com
• Maintain product accuracy and ensure synchronization between inventory and online catalog
• Supervise order processing from cart to payment, dispatch, and confirmation
• Work closely with the tech team to resolve website issues and ensure uptime

Digital Marketing Coordination

• Work with the marketing team to launch and monitor paid campaigns on Facebook, Instagram, TikTok, and Google
• Implement remarketing, cart abandonment recovery, and customer retargeting campaigns
• Measure ROI on campaigns and report insights to management

Customer Relationship & CRM

• Supervise WhatsApp Business, Instagram DMs, and email response teams
• Track leads, inquiries, and close rates daily
• Maintain customer data and follow-up lists through CRM tools
• Coordinate after-sales communications