Customer Service Social Media Personnel at Baldon Clothiers
Baldon Clothiers
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
A reputable organization seeks a dedicated individual for this role.
Job Requirements
- The candidate must possess a Degree in Business Administration or a related field with 1-3 year(s) post NYSC experience in Customer care and Social Media Personnel roles.
- Candidate will assist customer with fashion advice and product recommendations throughout their shopping experience.
- Candidate is expected to handle all content creation processes and work hands in with the creative department.
- Candidate is expected to always respond promptly and effectively to customer inquiries through various channels (phone, email, or social media) in a professional and friendly manner.
- Resolve customer issues and complaints to ensure customer satisfaction and retention.
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify opportunities for improvement and in processes and recommend solutions to enhance customer experience.
- Stay up-to-date with product knowledge, company policies, and industry trends.
- The candidate should be enthusiastic, a team player and intuitive.
- Knowledge of Quickbooks is an added advantage.
- Preferably female for gender balance work environment
- Open to Abuja Resisdents Only.
Ce poste vous intéresse ?
Se connecter pour voir l'emailPas encore inscrit ? Créer un compte gratuit