Customer Service Representative (Fashion) - Yaba

About the Role

We are seeking passionate and proactive Customer Service Representatives to join our fashion team. The ideal candidate will assist in providing excellent customer support, managing client communications, and ensuring a smooth customer experience, both in-store and online.

This role is ideal for someone looking to gain hands-on experience in the fashion industry while developing strong interpersonal and administrative skills.

Key Responsibilities

• Greet and attend to customers politely both in-person and online
• Respond to customer inquiries via phone, WhatsApp, email, and social media
• Support managing client orders, fittings, and delivery schedules
• Maintain accurate records of customer feedback and complaints
• Work closely with production and sales teams to ensure customer satisfaction
• Provide updates to clients on their orders and ensure timely communication
• Support general administrative tasks and assist with showroom organization
• Participate in marketing or promotional activities when required

Required Qualifications

• Minimum of OND or current undergraduate status in any discipline
• Good communication and interpersonal skills
• Strong attention to detail, courteous, and well-organized
• Proficient in the use of WhatsApp, Instagram, and basic computer tools
• Willingness to learn and work in a fast-paced fashion environment

Preferred Qualifications

• Basic knowledge of fashion trends