Offre fiable

Customer Service Representative

SIMS Nigeria Limited

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

An exciting opportunity has arisen for a motivated professional. Position Overview:
  • As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
  • You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
  • Resolve customer issues and complaints with patience and empathy.
  • Provide product and service information to customers.
  • Process orders, returns, and exchanges.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to ensure customer needs are met.
  • Identify and escalate priority issues to the appropriate team members.
  • Stay up-to-date with product knowledge and company policies.
Required Qualifications:
  • Minimum of a 2nd class HND/B.Sc./BA degree in any discipline
  • Minimum of 2 years proven experience in a customer service role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations calmly and effectively.
  • Proficiency in using customer service software, Microsoft Office Suite.

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