Customer Service Representative

An exciting opportunity has arisen for a motivated professional. Position Overview: - As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support. - You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Key Responsibilities: - Respond to customer inquiries via phone, email, and in-person in a timely and professional manner. - Resolve customer issues and complaints with patience and empathy. - Provide product and service information to customers. - Process orders, returns, and exchanges. - Maintain accurate records of customer interactions and transactions. - Collaborate with other departments to ensure customer needs are met. - Identify and escalate priority issues to the appropriate team members. - Stay up-to-date with product knowledge and company policies. Required Qualifications: - Minimum of a 2nd class HND/B.Sc./BA degree in any discipline - Minimum of 2 years proven experience in a customer service role. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and attention to detail. - Ability to handle stressful situations calmly and effectively. - Proficiency in using customer service software, Microsoft Office Suite.