Offre fiable
Customer Service Representative
St. Ives Specialist Hospital
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
This vacancy presents a chance to join a leading organization.
Key Responsibilities:
- Greet and attend to patients and visitors courteously, ensuring a welcoming and professional environment at all times.
- Handle inquiries via phone, email, and in-person promptly, providing accurate information and resolving issues efficiently.
- Guide patients through registration, billing, and service areas, explaining processes clearly and assisting with documentation as needed.
- Log feedback, complaints, and suggestions systematically, escalating complex or unresolved issues to supervisors for timely resolution.
- Support the coordination of appointments and follow-ups, ensuring scheduling is accurate, timely, and communicated effectively to patients.
- Maintain updated knowledge of hospital services, procedures, and policies to provide informed guidance to patients and visitors.
- Collaborate with medical, administrative, and support teams to ensure seamless patient experience and service delivery.
- Monitor patient satisfaction and proactively identify opportunities to improve service quality and efficiency.
- Contribute to maintaining a clean, organized, and safe reception and waiting area for patients and visitors.
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