Customer Service Representative

This vacancy presents a chance to join a leading organization. Key Responsibilities: - Greet and attend to patients and visitors courteously, ensuring a welcoming and professional environment at all times. - Handle inquiries via phone, email, and in-person promptly, providing accurate information and resolving issues efficiently. - Guide patients through registration, billing, and service areas, explaining processes clearly and assisting with documentation as needed. - Log feedback, complaints, and suggestions systematically, escalating complex or unresolved issues to supervisors for timely resolution. - Support the coordination of appointments and follow-ups, ensuring scheduling is accurate, timely, and communicated effectively to patients. - Maintain updated knowledge of hospital services, procedures, and policies to provide informed guidance to patients and visitors. - Collaborate with medical, administrative, and support teams to ensure seamless patient experience and service delivery. - Monitor patient satisfaction and proactively identify opportunities to improve service quality and efficiency. - Contribute to maintaining a clean, organized, and safe reception and waiting area for patients and visitors.