Customer Service Representative

Position Overview

We are seeking an experienced and highly motivated Customer Service Representative to join our team in Lagos. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and social media channels
• Provide product and service information to customers
• Respond to customer complaints and resolve issues in a timely and effective manner
• Process customer orders
• Collaborate with other teams to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate department

Requirements

• Bachelor's Degree in a related field
• Minimum 2 years of experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Proficiency in multitasking and prioritizing in a fast-paced environment
• Proficiency in Google Docs (especially spreadsheets) and CRM software
• Experience in a customer-focused environment
• Ability to work independently and in a team setting
• Capacity to work under pressure
• Flexibility to work shifts, including days, nights, weekends, and holidays
• Must reside in Lagos area