Customer Service Officer at MyMedicalBank

About the Role

We are seeking a qualified Customer Service Officer to support our online and offline customer service operations.

Key Responsibilities

• Manage social media posting schedules across Facebook, Twitter, Instagram, and LinkedIn
• Create engaging and appropriate video content
• Escalate and resolve customer complaints professionally
• Maintain records of customer interactions and process customer accounts
• File and organize documents accurately

Required Skills and Qualifications

• Minimum OND qualification
• Familiarity with CRM systems and practices
• Strong customer orientation and ability to work with diverse personalities
• Excellent communication and presentation skills

Preferred Qualifications

• Proximity to Ikeja area

Location

Lagos, Nigeria