Customer Service Experience Team Lead (Chinese Translator) at Zhongxin Network Technology Company Limited

Confidential

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 1 semaine

Description du poste

## Title: Customer Service Team Lead (Chinese Translator)

About the Role

An exciting opportunity has arisen for a motivated professional to join our team. The Customer Service Team Lead is responsible for overseeing all customer service operations and ensuring excellent service delivery across all touchpoints.

Key Responsibilities

Oversee all customer service operations
Ensure excellent service delivery to all customers
Resolve complex customer issues and escalations
Supervise and manage the customer service team
Implement strategies to improve customer satisfaction and retention
Deliver consistent, professional, and customer-focused service experiences

Qualifications and Requirements

Bachelor's Degree
2-5 years of relevant experience in customer service or related field
Chinese translation proficiency (as indicated by role title)