Customer Service Experience Team Lead (Chinese Translator) at Zhongxin Network Technology Company Limited

About the Role

An exciting opportunity has arisen for a motivated professional to join our team. The Customer Service Team Lead is responsible for overseeing all customer service operations and ensuring excellent service delivery across all touchpoints.

Key Responsibilities

• Oversee all customer service operations
• Ensure excellent service delivery to all customers
• Resolve complex customer issues and escalations
• Supervise and manage the customer service team
• Implement strategies to improve customer satisfaction and retention
• Deliver consistent, professional, and customer-focused service experiences

Qualifications and Requirements

• Bachelor's Degree
• 2-5 years of relevant experience in customer service or related field
• Chinese translation proficiency (as indicated by role title)