Customer Service Desk Officer at Fort Knox Group

Confidential

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

## Title: Customer Service Desk Officer

About the Role

A dynamic team is expanding and looking for the right talent to join as a Customer Service Desk Officer.

Salary

₦150,000 Monthly Gross

Key Responsibilities

  • Manage customer feedback, reporting, and complaints
  • Handle escalations appropriately
  • Manage gift vouchers and loyalty reward programs

Requirements

  • OND, Trade Test, or Technical Training qualification
  • 1-5 years of work experience

Required Skills

  • Communication
  • Empathy
  • Problem-solving
  • Product knowledge
  • Documentation accuracy
  • Conflict resolution

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