Customer Service / Debt Recovery Officer at Sixthlab Medical Nigeria Limited

About the Role

Sixthlab Medical Nigeria Limited is seeking a qualified Customer Service and Debt Recovery Officer to join our team in Lagos. You will serve as a key point of contact for our clients while managing customer relationships, scheduling operations, and ensuring timely payment collection.

Key Responsibilities

Customer Service & Client Experience

• Serve as the first point of contact for clients (hospitals, labs, diagnostic centres)
• Respond promptly to enquiries, complaints, and service requests
• Build and maintain strong long-term relationships with clients
• Ensure excellent customer experience across all interactions

Scheduling & Coordination

• Schedule equipment installations, preventive maintenance visits, and service interventions
• Assign clients to engineers based on urgency, location, and availability
• Confirm appointments and follow up on completion to ensure client satisfaction
• Track installation progress and escalate delays where necessary

Debt Recovery & Payment Follow-up

• Monitor outstanding invoices and overdue payments
• Communicate professionally with clients to ensure timely invoice payment
• Follow up on repayment timelines at due dates to prevent client defaults
• Keep detailed records of follow-up communication and payment commitments
• Work with Finance to reconcile payments and update account status

Reporting

• Prepare weekly and monthly reports on customer service activities, client feedback, installation status, and debt recovery performance
• Maintain accurate client and transaction records

Requirements

• B.Sc Degree or HND in Business, Social Sciences, or a related field
• 1–3 years of experience in customer service, debt recovery, administrative support, or similar roles
• Excellent communication skills (verbal and written) and strong interpersonal abilities
• Strong follow-up ability and proven client relationship management skills
• Ability to prioritize tasks and manage multiple clients simultaneously
• Proficient in Microsoft Office tools
• Experience in healthcare, diagnostics, or medical equipment sales is advantageous

Compensation

N100,000 - N120,000 per month