Customer Experience and Social Media Manager at Elvaridah

Job Summary

An established company is recruiting a Customer Experience & Social Media Manager to oversee guest relations and online brand presence for the company's shortlet apartments.

The role involves managing end-to-end guest experiences — from inquiries to check-out — while also driving brand visibility, engagement, and bookings through creative and strategic social media management.

The ideal candidate is a people-oriented professional with excellent communication, problem-solving, and digital marketing skills.

Key Responsibilities

Customer Experience Management

• Serve as the primary point of contact for guests before, during, and after their stay
• Ensure smooth communication with guests via phone, WhatsApp, email, and booking platforms
• Manage guest check-ins and check-outs in coordination with the operations and housekeeping teams
• Resolve guest issues or complaints promptly and professionally, ensuring a high level of satisfaction
• Track guest feedback and implement improvements to enhance overall service quality
• Maintain accurate guest records and ensure follow-up communication for repeat bookings and loyalty

Social Media Management

• Develop and implement a social media strategy to promote the brand and available apartments
• Manage and grow the company's social media presence across platforms (Instagram, TikTok, Facebook, X, LinkedIn)
• Create engaging content — videos, photos, reels, and posts — that highlight property features, guest experiences, and brand lifestyle
• Respond promptly to comments, messages, and inquiries on social media channels
• Collaborate with the operations and marketing teams to create promotional campaigns and special offers
• Monitor analytics and engagement metrics to evaluate performance and guide content strategy

Online Visibility & Booking Management

• Manage property listings on online travel agencies (OTAs) such as Airbnb, Booking.com, and Exped