Offre fiable

Call Centre Agent

DM Holdings

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

This position offers a great opportunity for career growth. Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, chat, and in person.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with internal teams to address customer needs effectively.
  • Identify opportunities to improve customer experience and service delivery.
Required Qualifications: & Requirements
  • Minimum of SSCE / OND in any relevant field.
  • Must not be above 21 years of age.
  • Previous experience in customer service, call centre, or front-desk roles is an advantage.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Ability to remain calm and professional under pressure.
  • Basic computer skills and familiarity with CRM systems.
  • Customer-focused attitude with a positive mindset.

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