Call Centre Agent

This position offers a great opportunity for career growth. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, and in person. - Resolve customer complaints and issues in a professional and timely manner. - Provide accurate information about products, services, and company policies. - Maintain detailed records of customer interactions and transactions. - Collaborate with internal teams to address customer needs effectively. - Identify opportunities to improve customer experience and service delivery. Required Qualifications: & Requirements - Minimum of SSCE / OND in any relevant field. - Must not be above 21 years of age. - Previous experience in customer service, call centre, or front-desk roles is an advantage. - Excellent verbal and written communication skills. - Strong interpersonal and problem-solving abilities. - Ability to remain calm and professional under pressure. - Basic computer skills and familiarity with CRM systems. - Customer-focused attitude with a positive mindset.