Offre fiable

Call Center Manager (Head)

Ascentech Services Limited

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We invite applications from suitably qualified candidates. Position Overview:
  • We are seeking an experienced Call Center Manager (Head) to lead call center operations in Ikeja, Lagos, with clear ownership of Retention, Churn Reduction, and Win-back KPIs.
  • The role focuses on improving customer loyalty, operational efficiency, and overall performance.
Key Responsibilities:
  • Lead end-to-end call center operations
  • Own and deliver retention, churn reduction, and win-back KPIsDevelop and execute customer retention strategies
  • Monitor performance metrics and drive improvements
  • Manage, coach, and motivate team leads and agents
  • Ensure service quality and customer satisfaction
Requirements:
  • 5–8 years’ experience in call center/customer operations, with leadership exposure
  • Proven experience managing retention and churn KPIs
  • Strong leadership, analytical, and communication skills
  • Telecom or high-volume service experience is an advantage.

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