Call Center Manager (Head)

We invite applications from suitably qualified candidates. Position Overview: - We are seeking an experienced Call Center Manager (Head) to lead call center operations in Ikeja, Lagos, with clear ownership of Retention, Churn Reduction, and Win-back KPIs. - The role focuses on improving customer loyalty, operational efficiency, and overall performance. Key Responsibilities: - Lead end-to-end call center operations -  Own and deliver retention, churn reduction, and win-back KPIsDevelop and execute customer retention strategies - Monitor performance metrics and drive improvements - Manage, coach, and motivate team leads and agents - Ensure service quality and customer satisfaction Requirements: - 5–8 years’ experience in call center/customer operations, with leadership exposure - Proven experience managing retention and churn KPIs - Strong leadership, analytical, and communication skills - Telecom or high-volume service experience is an advantage.