Automobile Engineer (Motorcycle and Power Product) at Honda Motor Company Limited

About the Position

This position offers a great opportunity for career growth in a dynamic automotive environment.

Key Responsibilities

• Monitor and analyze market trends and customer feedback related to motorcycles and power products
• Handle customer complaints and technical issues, providing timely and effective resolutions
• Manage warranty applications and claims with accuracy and efficiency
• Provide accurate product information and support across customer channels
• Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality
• Respond to customer inquiries via phone, email, and live chat
• Record and maintain detailed documentation of customer interactions and feedback
• Identify recurring issues and recommend process improvements
• Work closely with sales and product teams to improve customer satisfaction
• Stay updated on product features, specifications, and market developments
• Carry out motorcycle and power products maintenance

Required Qualifications

• BSc/HND in Mechanical Engineering or related field
• Proven experience in customer service, preferably within the motorcycle or power products sector

Required Skills

• Excellent communication, interpersonal, and problem-solving skills
• Strong analytical ability and attention to detail
• Ability to multitask, prioritize, and work effectively in a fast-paced team environment
• Proficiency in customer support software and basic office tools (MS Office, CRM systems)
• Basic to intermediate hands-on skills in operating and fixing motorcycles and power products