## Title: Automobile Engineer – Motorcycle and Power Products

This position offers a great opportunity for career growth in a dynamic automotive environment.

Monitor and analyze market trends and customer feedback related to motorcycles and power products
Handle customer complaints and technical issues, providing timely and effective resolutions
Manage warranty applications and claims with accuracy and efficiency
Provide accurate product information and support across customer channels
Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality
Respond to customer inquiries via phone, email, and live chat
Record and maintain detailed documentation of customer interactions and feedback
Identify recurring issues and recommend process improvements
Work closely with sales and product teams to improve customer satisfaction
Stay updated on product features, specifications, and market developments
Carry out motorcycle and power products maintenance

BSc/HND in Mechanical Engineering or related field
Proven experience in customer service, preferably within the motorcycle or power products sector

Excellent communication, interpersonal, and problem-solving skills
Strong analytical ability and attention to detail
Ability to multitask, prioritize, and work effectively in a fast-paced team environment
Proficiency in customer support software and basic office tools (MS Office, CRM systems)
Basic to intermediate hands-on skills in operating and fixing motorcycles and power products

Automobile Engineer (Motorcycle and Power Product) at Honda Motor Company Limited

Job description