Administrative Officer at Rishcon Digital Agency

Job Summary

The Administrative Officer will provide day-to-day operational and administrative support to ensure smooth workflow across teams (Design, Social Media, Client Service, and Management). This role requires strong organizational skills, excellent communication, attention to detail, and the ability to work efficiently in a fast-paced remote digital agency environment.

Responsibilities

• Manage agency calendars, team schedules, newsletters, web articles, and internal reminders for deadlines, client deliverables, and meetings
• Organize and document files, briefs, reports, and client records using cloud tools (Google Drive, etc.)
• Monitor project workflows and ensure tasks are completed on time by following up with team members
• Prepare weekly and monthly reports for management (task tracker, productivity, project status)
• Schedule and coordinate virtual meetings, presentations, and brainstorming sessions
• Take minutes during internal and client meetings and share action points with responsible team members
• Maintain communication flow between departments (Social Media, Graphics, etc.)
• Assist with onboarding new clients and staff (welcome kits, NDAs, contracts, onboarding forms, folder setup)
• Respond to basic client inquiries and escalate requests to relevant team members
• Ensure client deliverables, revisions, and approvals are tracked and well documented
• Track client subscriptions to notify them before expiration

Requirements

• Bachelor's degree or relevant experience in Administration, Business, or related fields
• 3+ years' experience in administrative or operations roles (preferably in a tech or digital agency)
• Strong written and verbal communication skills
• Proficient in digital productivity tools (Google Workspace, Notion, Trello/Asana, Slack)
• Excellent multitasking, documentation, organization, and follow-up skills
• Ability to work with minimal supervision