Admin / Operations Specialist at Passnownow.com

About the Role

An exciting opportunity has arisen for a motivated professional to join our growing team. As we expand our impact, we need an organized and resourceful Admin/Operations Specialist to ensure internal processes run efficiently and all team functions are well-supported.

Objective

To manage daily administrative tasks and support the smooth functioning of internal operations, logistics, and team coordination across all departments.

Key Responsibilities

• Handle day-to-day administrative tasks, including scheduling, correspondence, and document management
• Coordinate team logistics (meetings, travel, office supplies, remote work tools, etc.)
• Maintain internal records, databases, and filing systems
• Support HR functions such as onboarding, timesheet tracking, and leave management
• Ensure compliance with internal procedures and vendor/service contracts
• Provide operational support during campaigns, events, or high-activity periods

Performance Metrics

• Efficiency and accuracy of administrative processes
• Timeliness in task completion and support delivery
• Internal team satisfaction with operational support
• Compliance with recordkeeping and operational standards

Reporting & Collaboration

• Reports to the Head of Operations and Head of Administration
• Works closely with all departments to support internal needs
• Administrative budgets, vendor payments, and compliance tasks require approval from relevant leads

Quality Control Expectations

• Well-maintained documentation and internal systems
• Reliable scheduling and communication processes
• High responsiveness to team support needs

Required Skills

• Excellent organizational and multitasking abilities
• Strong written and verbal communication skills
• Proficiency in MS Office/Google Workspace and administrative tools
• Familiarity with operations support, HR basics, or project coordination
• Proactive mindset and attention to detail