Shawarma Customer Service Officer (SCSO) at the Agric & Culture Company

An established company is recruiting for the following position. Location: Jakande Isolo, Lagos The Role As a Shawarma Customer Service Officer (SCSO), you will:

• Be the first point of contact for Shawarma vendors customers.

• Make daily phone calls to new and existing Shawarma customers.

• Take first-time orders, and welcome new customers.

• Respond to complaints promptly and ensure complete resolution.

• Build and maintain long-term relationships with Shawarma vendors.

• Support the protection and growth of Shawarma Market Share (SMS) in assigned neighborhoods and Verify customer details

• Accurately document verification, complaints, and resolutions using company tools.

What We’re Looking For

• Strong communication and active listening skills.

• Ability to handle objections and solve problems effectively.

• Excellent follow-up discipline and documentation habits.

• Experience in customer service, sales support, or a similar role is an added advantage.

Tools You’ll Use:

• Phone & WhatsApp Business.

• Ticket Log Sheet (for complaints & resolutions).

• SDS Sheet (for tracking performance).

What We Offer

• Competitive base salary + performance incentives.

• Bonuses tied directly to clear, measurable targets.

• HMO, training and tools to help you succeed.

• Career growth within a fast-rising national food brand.

Check how your CV aligns with this job