Shawarma Customer Service Officer (SCSO) at the Agric & Culture Company

An established company is recruiting for the following position. Location: Jakande Isolo, Lagos The Role As a Shawarma Customer Service Officer (SCSO), you will: - Be the first point of contact for Shawarma vendors customers. - Make daily phone calls to new and existing Shawarma customers. - Take first-time orders, and welcome new customers. - Respond to complaints promptly and ensure complete resolution. - Build and maintain long-term relationships with Shawarma vendors. - Support the protection and growth of Shawarma Market Share (SMS) in assigned neighborhoods and Verify customer details - Accurately document verification, complaints, and resolutions using company tools. What We’re Looking For - Strong communication and active listening skills. - Ability to handle objections and solve problems effectively. - Excellent follow-up discipline and documentation habits. - Experience in customer service, sales support, or a similar role is an added advantage. Tools You’ll Use: - Phone & WhatsApp Business. - Ticket Log Sheet (for complaints & resolutions). - SDS Sheet (for tracking performance). What We Offer - Competitive base salary + performance incentives. - Bonuses tied directly to clear, measurable targets. - HMO, training and tools to help you succeed. - Career growth within a fast-rising national food brand. Check how your CV aligns with this job