Service Coordinator at Royal Power and Energy Limited

Confidential

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 1 semaine

Description du poste

## Title: Service Coordinator

About the Role

A reputable organization seeks a dedicated Service Coordinator to manage and oversee service operations, ensuring efficient coordination between service engineers, customers, and internal systems.

Key Responsibilities

Schedule and assign installation and customer complaint tasks to service engineers
Monitor various service sites for issues and concerns
Escalate service-related issues appropriately
Ensure compilation of all job completion reports
Follow up with engineers to ensure tasks and installations are completed on time
Liaise with customers for prompt resolution of complaints and issues
Ensure all service complaints and installations are updated in the service management software
Maintain accurate and up-to-date information on all job tickets
Monitor service engineer expenses
Escalate work-related issues affecting service engineers
Follow up with engineers on all service issues and complaints
Assign engineers to Service Level Agreement tasks and ensure completion
Ensure prompt dispatch and retrieval of spares, batteries, and other materials

Location

Lagos, Nigeria