Service Coordinator at Royal Power and Energy Limited

About the Role

A reputable organization seeks a dedicated Service Coordinator to manage and oversee service operations, ensuring efficient coordination between service engineers, customers, and internal systems.

Key Responsibilities

• Schedule and assign installation and customer complaint tasks to service engineers
• Monitor various service sites for issues and concerns
• Escalate service-related issues appropriately
• Ensure compilation of all job completion reports
• Follow up with engineers to ensure tasks and installations are completed on time
• Liaise with customers for prompt resolution of complaints and issues
• Ensure all service complaints and installations are updated in the service management software
• Maintain accurate and up-to-date information on all job tickets
• Monitor service engineer expenses
• Escalate work-related issues affecting service engineers
• Follow up with engineers on all service issues and complaints
• Assign engineers to Service Level Agreement tasks and ensure completion
• Ensure prompt dispatch and retrieval of spares, batteries, and other materials

Location

Lagos, Nigeria