Offre fiable
Service Advisor (Dana Motors)
Dana Group
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
An exciting opportunity has arisen for a motivated professional.
Position Overview:
- We are seeking a customer-focused and detail-oriented Service Advisor to manage vehicle service interactions from reception through delivery, ensuring excellent customer satisfaction and service quality.
- Receive customers (appointment or walk-in), document vehicle concerns, and prepare accurate job cards.
- Conduct test drives where necessary and explain scope of work, cost estimates, and delivery timelines to customers.
- Coordinate with workshop staff and job controllers to ensure timely and quality service delivery.
- Communicate proactively with customers on delays, additional work, or cost variations and obtain approvals.
- Inspect completed jobs, ensure quality control, and manage smooth vehicle delivery.
- Handle customer billing explanations, CSI feedback, and post-service follow-ups.
- Track repeat concerns, coordinate complaint resolution, and support CSI improvement initiatives.
- Mentor team members and promote a culture of learning, excellence, and teamwork.
- Perform any other duties as assigned.
- HND / Bsc. in any discipline
- At least 3 years experience in a similar role
- Strong customer service and communication skills
- Good understanding of vehicle service processes
- Ability to multitask and coordinate across teams
- Attention to detail and commitment to customer satisfaction
- Proximity to Iyana Isolo.
Ce poste vous intéresse ?
Se connecter pour voir l'emailPas encore inscrit ? Créer un compte gratuit