Service Advisor (Dana Motors)

An exciting opportunity has arisen for a motivated professional. Position Overview: - We are seeking a customer-focused and detail-oriented Service Advisor to manage vehicle service interactions from reception through delivery, ensuring excellent customer satisfaction and service quality. Key Responsibilities: - Receive customers (appointment or walk-in), document vehicle concerns, and prepare accurate job cards. - Conduct test drives where necessary and explain scope of work, cost estimates, and delivery timelines to customers. - Coordinate with workshop staff and job controllers to ensure timely and quality service delivery. - Communicate proactively with customers on delays, additional work, or cost variations and obtain approvals. - Inspect completed jobs, ensure quality control, and manage smooth vehicle delivery. - Handle customer billing explanations, CSI feedback, and post-service follow-ups. - Track repeat concerns, coordinate complaint resolution, and support CSI improvement initiatives. - Mentor team members and promote a culture of learning, excellence, and teamwork. - Perform any other duties as assigned. Requirements: - HND / Bsc. in any discipline - At least 3 years experience in a similar role - Strong customer service and communication skills - Good understanding of vehicle service processes - Ability to multitask and coordinate across teams - Attention to detail and commitment to customer satisfaction - Proximity to Iyana Isolo.